1. Who We Are
Adapt Tutoring Education LTD ("Refine Tutoring", "we", "us", "our") is registered in England and Wales under company number 17317716. Our registered office is Brocton Lodge, Pool Lane, Stafford, ST17 0UD, United Kingdom. We can be contacted at info@adapttutoring.com.
2. What Information We Collect
We may collect the following personal data when you enquire about or use our services:
- Parent/guardian name, email address, and phone number
- Child's name, year group, subjects, and educational background
- Any special educational needs or SEND related information you choose to share
- Information about your child's interests and learning preferences
- Payment information (processed securely, we do not store card details)
- Communications between you and Refine Tutoring
3. How We Use Your Information
We use your personal data to:
- Match your child with the most appropriate tutor
- Deliver and manage tutoring sessions and programmes
- Communicate with you about progress, scheduling, and our services
- Comply with legal and safeguarding obligations
- Improve our services and platform
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR: performance of a contract (providing tutoring services), legitimate interests (running our business), legal obligation (safeguarding), and, where required, your explicit consent (SEND related data is treated as special category data under Article 9).
5. Sharing Your Data
We do not sell your personal data. We may share data with:
- Our tutors, solely for the purpose of delivering sessions
- Refine Learning (our revision platform), for homework and progress tracking
- Payment processors (Stripe or equivalent), under their own privacy policies
- Regulatory bodies or law enforcement where legally required
6. Data Retention
Retention depends on the record and documented purpose. The current schedule, including shorter periods for enquiries, optional SEND information and raw recordings, is published in our full privacy notice.
7. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, or port your data, and to object to processing. To exercise any of these rights, contact us at info@adapttutoring.com. You also have the right to lodge a complaint with the ICO (ico.org.uk).
8. Cookies
Our website may use essential cookies to function correctly. We do not use tracking or advertising cookies without your consent.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or via our website.