1. Introduction
These Terms and Conditions govern your use of Refine Tutoring's services. By booking a consultation or engaging our services, you agree to these terms.
2. Services
Refine provides one-to-one tutoring, SEND-informed educational support and supplementary home-education tutoring. Refine is not a registered school, clinical provider or legal adviser. The agreed service is confirmed in writing.
3. Booking and Payment
A programme begins following written confirmation from both parties. Pricing is confirmed after your free consultation and set out in your programme agreement. Payment terms are outlined in your individual agreement and are typically collected monthly in advance.
4. Cancellation Policy
Individual sessions may be rescheduled with at least 24 hours' notice, subject to availability. Ongoing monthly plans require one month's written notice after any applicable statutory cancellation period. Consumer cancellation rights and fair refunds remain protected.
5. Tutor Matching
We take care to match your child with the most appropriate tutor based on subject, SEND profile, and shared interests. If a match is not working well, we will arrange an alternative tutor at no additional cost, at our discretion.
6. Conduct
We expect all sessions to be conducted respectfully. Refine Tutoring reserves the right to terminate a programme without refund if a child or parent engages in abusive or disruptive behaviour toward our tutors or staff.
7. Liability
Nothing excludes liability or consumer rights that cannot lawfully be excluded. Subject to those rights, outcomes are not guaranteed except under a written promotion, and the full liability provisions are stated in the current terms.
8. Intellectual Property
All materials, resources, and content produced by Refine Tutoring or shared via Refine Learning remain the intellectual property of Refine Tutoring and may not be reproduced or distributed without written consent.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
For any queries regarding these terms, contact us at enquiries@refinetutoring.com.